Data Deletion

You can delete the data Munero holds about you at any time. Operated by Alpharoot Marketing LLC FZE (UAE).

Effective: 2026-05-02 · Contact: privacy@munero.ai

Three ways to delete your data

Pick whichever is easiest. All three trigger the same cascade and meet the same SLA.

Option 1 — Self-service in app

Sign in at app.munero.ai → Settings → Disconnect All Integrations → Delete Account. Self-service deletions begin immediately and are typically complete within minutes.

Option 2 — Email request

Email privacy@munero.ai with subject Delete My Data from the email registered on your account. We respond within 30 days; deletion typically runs within 72 hours of confirmation.

Option 3 — Platform-initiated

Removing the Munero app from your Meta, Google, TikTok, or LinkedIn account triggers automatic deletion of the corresponding integration data within 24 hours. The platform sends us a signed callback; we honour it with no manual step required.

What gets deleted

The cascade is the same for all three options:

• OAuth tokens for the affected integration(s) — wiped from Supabase Vault immediately.
• Raw API responses we pulled on your behalf — deleted within 30 days.
• Campaign performance metrics tied to the integration — deleted within 30 days.
• Sync run logs and API call logs for the integration — retained for 90 days for security and compliance, then deleted.
• Briefs, recommendations, account profile — deleted within 30 days when you delete your full account (kept while the account remains active even if you only disconnect a single platform).

What we keep: a deletion-audit record (account identifier, request timestamp, confirmation code, completion timestamp) for 90 days so we can prove the deletion happened if a platform or regulator asks. The audit record contains no campaign or performance data.

Service level

• Self-service in app: typically immediate, max 24 hours.
• Platform-initiated callback: max 24 hours.
• Email request: max 30 days, typically 72 hours.

We send a confirmation email when deletion completes, with a unique confirmation code you can quote if you need to evidence the deletion to an advertising platform or regulator.

For Meta App Review reviewers

Munero implements Meta's data-deletion callback at the URL below. The endpoint accepts the standard signed-request payload, verifies the HMAC-SHA256 signature against our App Secret, queues deletion of the identified user's data, and returns the required confirmation URL and code:

• Callback URL: https://munero.ai/api/data-deletion
• User-facing instructions URL: https://munero.ai/data-deletion
• Status confirmation URL pattern: https://munero.ai/data-deletion/status/<confirmation_code>

Still need help?

Email privacy@munero.ai from the address on your account. If you can no longer access the account email, include enough information to identify the account (registration date, organisation name, last-used integration) and we will follow up on a verification path.